RDI-USA, Inc. Improves EcoVadis Score and Strengthens ESG Governance with Good.Lab 

RDI-USA, Inc. is a global hospitality solutions provider offering more than 2,000 products to hotels and airlines worldwide. Guided by its commitment to environmental stewardship and transparency, RDI strengthened its sustainability practices through continued partnership with Good.Lab. As highlighted in their first case study, RDI took a structured, data-driven approach, turning evolving customer expectations into a clear operational and commercial advantage.

By focusing on policy enhancements, improved governance, and transparent reporting, RDI raised its EcoVadis score from 44 to 60, moving into the 61st percentile. The initiative also aligns with RDI’s customers’ growing focus on sustainable supply chains.

Nine of their customers actively participate in EcoVadis assessments, reinforcing the importance of strong sustainability performance and disclosure. This progress demonstrates how strategic implementation and data-driven guidance can turn sustainability into a competitive advantage for both RDI and its customers.

EcoVadis Scorecard Progress 

Between 2024 and 2025, RDI improved its performance across all four EcoVadis pillars: 

• Environment 
• Labor & Human Rights 
• Ethics 
• Sustainable Procurement 

The most significant gains were in Environment, up 23 points, and Labor & Human Rights, up 17 points, supported by improvements in stronger ESG governance, policy documentation, and internal training. 

Why EcoVadis Matters

EcoVadis is the leading supply chain sustainability assessment platform, used by more than 150,000 companies worldwide to evaluate environmental, labor, ethics, and procurement performance. For RDI, participation reflects both its values and its customers’ expectations. Each assessment cycle provides a benchmark for measurable progress and an opportunity to demonstrate transparency to partners and buyers.

Managing sustainability risk in your supply chain is “the new normal” in 2026. As buyer expectations evolve, companies increasingly must respond to broader ESG data requests to stay competitive and maintain trust with their customers. Third-party frameworks like EcoVadis, CDP, and SBTi are becoming standard because they ensure reporting is consistent, comparable, and validated across industries.

Governance and Policy Enhancements to Improve EcoVadis Score

Working closely with Good.Lab, RDI implemented a broad set of updates to strengthen ESG governance and align documentation with EcoVadis requirements. 

Key updates included: 

• Voluntary testing of 100 percent of amenities products by the end of 2025 to ensure safety and quality 
• Employee Handbook and CSR Policy 
• Anti-Human Trafficking and Labor Policies 
• Health and Safety Policy and Warehouse Safety Guidelines 
• Adverse Reaction SOP and Emergency Action Plans 
• Harassment Prevention and Safety Trainings 
• Gender Diversity Reporting and Sustainability Training 
• Annual GHG Emissions Report 

These updates supported significant increases in the Policy, Measures, and Reporting indicators within RDI’s EcoVadis scorecard. 

Improved EcoVadis Score Results

• EcoVadis Score: Increased from 44 to 60 (+16) 
• Percentile: Improved from 28th to 61st 
• Environment and Labor & Human Rights: Advanced performance levels achieved 
• Governance: Strengthened through policy, training, and documentation updates 
• Customer Readiness: Enhanced ability to respond to sustainability data requests 

Looking Ahead

In addition to these efforts, RDI is also working on integrating sustainability into its product strategy to help support customers in their sustainability aspirations. The company is currently reviewing its top-selling product lines for opportunities such as FSC, BPI, and other certification requirements that reflect responsible sourcing and product innovation. 

RDI’s goal is to ensure that sustainability is embedded not only in its operations and governance, but also in the products and solutions it delivers to hospitality partners around the world.