The Brock Group knows how to get things done. As a leading provider of industrial services across energy, manufacturing, and specialty construction, they have built their reputation on operational excellence, a highly skilled workforce, and the kind of rigorous safety culture that keeps complex projects running smoothly across multiple states.
Sustainability reporting, though, was a different kind of challenge. Like many companies their size, Brock had not yet built out formal ESG programming – so when a key customer made a minimum EcoVadis score a condition of their ongoing relationship, the company needed to increase their EcoVadis scorecard and get it right, fast. They did.
The Challenge: Improving Brock Group’s EcoVadis Scorecard to Meet a Key Customer
Like many companies without a dedicated sustainability team, Brock Group faced EcoVadis with strong operational instincts but limited visibility into what the platform was actually looking for. Knowing what to submit, and how to frame it, requires a level of EcoVadis-specific expertise that most organizations simply don’t have in-house.
They needed a partner who understood the process inside and out.
After evaluating several providers, Brock chose Good.Lab for the depth of their service model. Rather than stopping at gap analysis, Good.Lab guides clients through every step: identifying what needs to change, reviewing evidence, and managing the submission itself. That end-to-end commitment was exactly what Brock was looking for.
What Made the Difference: The Right Partner and a Company Ready to Move
What set this engagement apart was the combination of Good.Lab’s expertise and Brock’s genuine willingness to act on the recommendations.
The project reached across HR, Operations, Finance, Legal, and Procurement. Getting that kind of cross-functional coverage is important, and at Brock, the internal coordination happened fast. Information surfaced promptly, decisions got made, and nothing stalled. That responsiveness made a real difference in what the team was able to accomplish together.
👉 Need a quick refresher on how exactly the EcoVadis rating process works? Check out our comprehensive “EcoVadis 101” guide.
Translating What EcoVadis Is Actually Asking
Good.Lab’s role was to help Brock understand precisely what each EcoVadis question was looking for, and ensure their submissions reflected that. In many cases, Brock already had the right documentation internally. What they needed was guidance on how to connect it to the right criteria effectively.
Formalizing a Sustainability Framework
Where genuine gaps existed, Good.Lab helped Brock build what was needed: policies across environmental management and sustainable procurement, and a more structured approach to data collection. Brock implemented each piece quickly, which kept the project on track and the submission strong.
A Hard-Won Industry Reclassification
Brock’s operations span several service lines, and the industry classification EcoVadis had on file didn’t fully reflect where the majority of their work sits. Brock worked to build the case for reclassification. Being assessed against the profile that matched their business made a difference to the final result.
EcoVadis Scorecard Results: +23 Points. Customer Confidence Secured.
Brock’s EcoVadis submission with Good.Lab produced a 23-point improvement in a single cycle, exceeding the customer’s required minimum by 11 points. Across EcoVadis’ four pillars, the gains were consistent and substantial:
- Environment: +29 points
- Labor & Human Rights: +18 points
- Sustainable Procurement: +29 points
- Ethics: +7 points
Improvement across all four pillars is a meaningful signal. It reflects an organization that engaged with the full scope of the work rather than focusing only on the areas that were easiest to address. Brock committed to the process, and the outcome showed it.
From Customer Requirement to Competitive Advantage
The work Brock put in with Good.Lab did more than satisfy a customer requirement. The policies, data processes, and internal practices they built along the way give them a foundation to grow from as sustainability expectations continue to rise across their industry, and customer requests evolve.
They came in needing a score. They left with a program.
